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Shipping and returns

Shipping

We offer FREE shipping on all orders over $200* (inclusive of GST). Spend less than $200 and a small courier charge of $11.50 (inclusive of GST) will apply. * Unfortunately FREE delivery does not apply to A4 Xerox Performer copy paper due our incredibly low price. If you want A4 Xerox Performer copy paper, an additional delivery charge of $2.90 per ream or $11.50 per carton (5 reams) will apply.

Pick-ups are permitted from our showroom at 130 Yarrow Street, Invercargill. (Please select this option in the checkout and we will call you when goods arrive in and are ready for collection).

All orders placed before 11am will be processed and dispatched within 1-2 working days, delivery to final destination within 2-4 working days.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and final destination of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

Returns Policy

We guarantee your complete satisfaction. If for any reason you are not completely satisfied with any of our products, please return the goods and a copy of your invoice with your written explanation and we will offer you a replacement or full refund (excluding freight costs). Claims must be made within 10 working days from receipt of goods.

 

• Please post returned products and a copy of your invoice to:

Craigs Design & Print Ltd
Online Stationery Supplies Returns
122 Yarrow Street
Invercargill

Please remember to include your contact details.


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